About Us Refund Policy

Refund Policy for New Accounts

We have a 30-day money back guarantee on all new hosting accounts. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees. Setup fees are refundable for the following reasons only:

1. the account order is cancelled prior to activation; or

2. the domain name was not available from the InterNIC

No refunds are available after the 30th day.

Additional services such as data transfer overages, disk space, pop accounts, domain registration fees, etc. are non-refundable.

All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.

Domain name registrations are not refundable.

Refund Policy for Renewals (Hosting)

All Renewals of web hosting contracts will be refunded if BookandHost is notified within the first 10 days following the renewal date. No refunds will be granted for notifications received after this date.

Additional products such disk space, POP accounts, e-mail forwarding, and autoresponders are refundable if, within the first 10 days following account renewal, either of the following conditions exists:

1. The hosting account is cancelled

2. You cancel any additional products (disk space, POP accounts, e-mail forwarding, and autoresponders) under the hosting account

It is important for users to contact Book and Host at least 5 to 10 days before the renewal date to request non-renewal, cancellation, make any contract length changes, and upgrades/downgrades, etc. This will avoid double work for the renewal billing department and less confusion for you. Please note that contract length changes cannot be processed after the renewal date has passed.

If you know in advance you do not want to renew, you can e-mail Sales anytime and the cancellation department can queue the account for deletion on the renewal date. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.